The Importance of Customer Retention in Retail

Posted by SiteSeer team on Apr 18, 2024 11:00:00 AM

In the world of retail and restaurants, customers come and go. Losing a customer is no big deal, right? Wrong! 

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Topics: Retail Site Selection, Competitive Analysis, Customer Analysis

Retailers That Do Their Research in 2023 Will Remain Resilient

Posted by Michaele Charles on Jan 17, 2023 6:00:00 AM

The entire country is watching, waiting and wondering: Are we headed for a recession in 2023?

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Topics: Market Research, Analyzing Retail Sites, Customer Analysis, Site Selection Analysis

Addressing Staffing Challenges Using Mobile Activity Data

Posted by Michaele Charles on Aug 26, 2022 7:45:00 AM

Ever been to your favorite coffee shop or clothing store during what seems to be a rush and they have one cashier and one frantic employee trying to do everything else?

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Topics: Customer Analysis, Cell Phone Data, Mobile Location Data

The Hidden (and Obvious) Costs of Losing a Customer

Posted by Lance Blick on Jul 8, 2022 5:00:00 AM

If you’ve read about the importance of customer service, you’ve probably heard that making customers feel valued and heard is good for much more than just your brand—it’s critical to your bottom line. We've talked before about the cost of a bad location. How about the cost of losing a customer? 

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Topics: Retail Site Selection, Customer Analysis, Site Selection Analysis

Pair Site Selection Software with Expert Guidance

Posted by Tom Kessler on Dec 8, 2021 9:30:00 AM

There is no question: data and analytics have totally changed retail site selection. Today’s companies use software like SiteSeer Pro to determine where their best customers are located and analyze potential sites that would best attract those customers (and new ones). Choosing a location based on gut feel will no longer cut it. Site selection software has the power to tell retailers and other chain businesses what markets they should prioritize as they consider expansion, what locations will yield them the most success, where the competition is and much more.

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Topics: Hotspot Analysis, Market Research, Retail Site Selection, Site Selection Software, Analyzing Retail Sites, Competitive Analysis, Customer Analysis, Client Service, SiteSeer Professional Services

Has Your Customer Changed During COVID-19, and What Should You Do About It?

Posted by Lance Blick on Jul 23, 2020 5:30:00 AM

The COVID-19 pandemic has changed just about every business, and while some are struggling because their target customers have different needs and buying habits now – whether by choice or due to government mandates, others are experiencing inflated sales because the product or service they provide has become more important to buyers than ever before (we’re looking at you, grocery stores).

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Topics: Retail Industry, Restaurant Industry, Customer Analysis, Coronavirus

Expanding Your Retail Chain When Changing Format Types

Posted by Lance Blick on Feb 13, 2020 4:00:00 PM

There are times that it makes good sense for a chain business to expand, and there are times it makes sense for that chain business to expand in a different way than they have in the past (to better reach customers).

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Topics: Retail Data Analysis, Smart Retail Growth, Retail Industry, Customer Analysis

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