The Cost of Losing a Customer

Posted by Sam Lowder on Nov 10, 2017 2:41:00 PM

If you’ve read about the importance of customer service, you’ve probably heard that making customers feel valued and heard is good for much more than just your brand—it’s critical to your bottom line. We've talked before about the cost of a bad location. How about the cost of losing a customer? Sources around the globe say that the customer experience is at the core of your customers’ buying decisions and that the cost of losing a customer can be more than you think.

Read More

Topics: Improving Store Locations, Building New Locations, Retail Industry, Analyzing Retail Sites, Restaurant Industry